We are seeking a highly organized and proactive Patient Operations Lead to guide patients through their treatment journey after they begin care with our practice.
This role is ideal for someone who thrives in a fast-paced, detail-oriented environment and takes ownership of ensuring every patient experience runs smoothly from start to finish.
Make your application after reading the following skill and qualification requirements for this position.
Responsibilities
- Coordinate patient schedules, including procedures, follow-ups, and treatment sessions
- Guide patients through timelines, next steps, and preparation requirements
- Ensure all necessary documentation and requirements are completed prior to treatment
- Communicate clearly with patients regarding appointments, instructions, and updates
- Collaborate with clinical and administrative teams to support a seamless experience
- Assist with tracking payments and ensuring accounts remain up to date
- Maintain an organized, efficient, and well-managed daily schedule
Qualifications
- 2+ years of experience in a medical, aesthetic, or high-touch customer coordination role required
- Associate’s or Bachelor’s degree preferred
- Strong organizational skills and attention to detail
- Excellent communication and interpersonal skills
- Ability to manage multiple priorities and timelines
- Professional, calm, and solutions-oriented mindset
- Comfortable working with systems and technology
What Sets You Apart
- Experience in a cosmetic or medical practice
- Ability to anticipate needs and follow through independently
- Strong sense of ownership and accountability
- Passion for delivering a high-quality patient experience
Estimated Salary Range: $25.00 – $35.00 per hour
Patient Operations Lead in silver spring at Unknown Company
This position is listed as full time and onsite.