Patient Help Center Specialist

To support a growing dental practice, the full-time Patient Help Center Specialist will handle inbound and outbound calls with potential patients, effectively communicate the benefits of services, and convert calls into in-person consultations in a fully remote environment. Key responsibilities Ensure a positive experience for each patient by being friendly and professional in all conversations Confidently communicate the value of dental services and convert 75% or more of new-patient calls to consultations Accurately schedule new patients and maintain daily communication with the team while participating in meetings and training sessions Required qualifications 1 year of call center experience (required) 2 years of customer service experience (preferred) High School Diploma (required) Reliable high-speed internet connection (minimum upload speed: 25/10 Mbps, required) Strong people skills and ability to handle inbound and outbound calls comfortably