PATIENT FINANCIAL SERVICES REPRESENTATIVE

Now Hiring - Patient Financial Services RepresentativeUpper East Side/NYC, NYEast River Medical Imaging (ERMI) is an independent radiology center serving patients and referring providers for over four decades. With locations on Manhattan's Upper East Side and White Plains, ERMI is known for advanced technology, top-quality imaging services, and a warm, caring environment. Our team is dedicated to personalized, compassionate care that puts patients at ease and builds trusted, lasting relationships.ERMI is now hiring an experienced Patient Financial Services Representative to join our team in the Upper East Side in Manhattan.About the Role We are seeking an individual with an exceptional background in Collections and Customer Service to join our Patient Financial Services team.In this role, your expertise and dedication will be utilized for the following day-to-day responsibilities:Ensure unpaid and partially paid balances are resolved efficiently, timely and within stated goalsCollect patient balances and establish payment plans as neededRemind patients when payment plans are over-dueAnswer phones, respond to inquiries and triage callsInform patients about the Patient Portal for registration and providing details of all services availableCoordinate efforts with other internal teamsFulfill clerical responsibilities which may include sending/receiving/scanning medical records, hospital notes & referral information.Other Duties as assignedWhy ERMI?At ERMI, we offer a supportive, collaborative culture where excellence and compassion go hand in hand.

Our Patient Financial Services Representatives are valued members of the care team and work in a patient-centered culture that prioritizes quality over volumeIn addition, we offer:Beautiful, modern facilityTeam-based culture with strong supportCompensation and benefits include:Pay rate $21.00/hour – $24.00/hour, based on experienceMedical, dental, and vision insurance401(k) planPaid time off + paid holidaysAbout You You'd be a great fit if you bring the following:1 to 2 years of collection and billing experience in a physician-based office settingAbility to communicate effectively and build rapport with patients and colleagues; and to respond in a tactful and professional mannerMulti-tasker, team player, problem solverCommitment to follow HIPAA privacy and security standardsOrganized, detail oriented, must display accuracy and thoroughness in specified responsibilitiesProficiency using a Windows-based computer and standard business applications including MS Excel, Word, and Internet Explorer/Chrome.Ability to work with a minimum of supervision while understanding the necessity for communicating and coordinating work efforts with other employeesStrong work ethic and emphasis on attention to detail Excellent customer service, communication and organization skills?COVID-19 Vaccination required