Patient Financial Associate, UCC Administration, FT, $1000 Bonus, Shift Varies

Patient Financial AssociateApplies only to Emergency Department and BOS Digital Registration. Responsible for completing varied duties to support the revenue cycle, compliance, and patient experience by accurately and efficiently completing tasks in areas of registration, financial screening, verification, and patient throughput. This incumbent will be responsible for meeting individual collection goals. Maintains a close working relationship with all members of the clinical team to ensure a seamless and positive experience for both patients and caregivers. This incumbent is considered essential staff and must be able to work as needed on weekends, holidays, and during disastrous events.

This position may require deployment of legal, ethical and compliance related documents that must be presented and thoroughly explained to the patient at the time of registration. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members. Estimated pay range for this position is $17.62 - $22.38 / hour depending on experience. Position Summary: Patient Financial Associate (Centralized Registration Department - remote after 1 week of training Location: Remote after on-site training in Town & Country (Miami-Dade) for 1 week. Schedule: Monday - Sunday 3 days a week with 12 hour shifts, including rotating weekends and holidays Responsibilities: Insurance verification, collections, data entry, virtual registrations, and communication/partnership with patients, and clinical team.

Our virtual registration department receives an upwards of 1,000 calls daily in a fast paced, high volume setting. What to Expect: Fast-paced environment: You will handle a high volume of calls (around 1,000 calls daily) and multi-task effectively. Training: We provide a comprehensive four week training program to equip you with the skills needed for the role. Patient interaction: There is no face-to-face interaction however, Zoom calls with patients, clinical teams, and leadership will be required. Key Tasks: Insurance Verification: You'll use online portals and communicate with insurance representatives to verify patient benefits.

Collections: You will explain insurance details (deductibles, co-pays) to patients and collect any financial responsibility. Data Integrity: Ensuring accurate registrations by confirming patient information following strict guidelines. Virtual Checkout: Utilize video conferencing to complete registrations, obtain consent, and collect payments. Communication: Effectively collaborate with other departments and foster teamwork within your team.