Patient Financial Advocate

Providing compassionate support to patients with billing inquiries, the full-time Patient Financial Advocate will work remotely to resolve billing issues, set up payment arrangements, and educate patients on their financial responsibilities while ensuring compliance with relevant regulations. Key responsibilities Connect with patients via various communication channels to discuss outstanding balances and facilitate personalized payment arrangements Educate patients on billing processes, payment options, and financial responsibilities while addressing their concerns compassionately Collaborate with medical assistants to ensure timely responses to patient collections-related inquiries and maintain accurate patient account information Required qualifications High School Diploma or GED required; AA or 1-3 years of experience in medical billing or patient collections preferred Knowledge of medical billing processes, insurance terminology, and patient financial responsibilities Proficiency in electronic health records (EHR) and billing systems Ability to handle sensitive financial conversations with empathy and professionalism Familiarity with Medicare, Medicaid, and commercial insurance plans