To enhance patient satisfaction and retention, the part-time Patient Experience Specialist will manage inbound and outbound calls, handle various patient communications, and ensure compliance with healthcare regulations while working remotely. Key responsibilities Provide exceptional support by taking inbound patient calls and managing SMS, chat, and email communications Make outbound calls for appointment reminders and medication adherence while achieving established goals and metrics Research and resolve patient concerns to ensure first contact resolution and maintain accurate patient records Required qualifications 2+ years of experience in a virtual healthcare administrative support role or call center Proficiency in Microsoft Office and electronic filing systems Ability to work in a fast-paced environment while managing multiple tasks Experience handling confidential information with high discretion Authorized to work in the United States