Seeking a compassionate and detail-oriented Patient Experience Specialist II, the part-time remote position will manage client-facing support channels, resolve high-priority patient concerns, and handle complex escalations with empathy across multiple platforms. Key responsibilities Monitor and engage in internal support channels to address patient-facing concerns in real time Investigate and resolve service-related issues via phone or ticketing systems, ensuring effective collaboration with internal stakeholders Conduct follow-up communications on escalated cases and address public reviews to enhance patient satisfaction Required qualifications 3-5 years of experience in customer service, preferably in telemedicine or digital health Proven ability to manage sensitive conversations with professionalism and emotional intelligence Working knowledge of HIPAA regulations and experience handling PHI in a compliant manner Proficiency with Slack, Zoho, EMRs, and online review management tools Ability to multitask and prioritize effectively across multiple platforms
Patient Experience Specialist in workfromhome at Unknown Company
This position is listed as part time and able to be worked remotely.