Gifthealth Inc is seeking a Senior Manager of Patient Experience to translate strategy into day‑to‑day execution across the patient care organization. This role leads operational rigor for major accounts, handles key escalations, and drives process improvements to meet service, quality, and cost targets.
Reporting to the Director of Patient Experience, you will own KPI performance (CSAT, NPS, SLA), manage managers, and partner with operations, product, and clinical teams in a hybrid Columbus, OH
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