Patient Experience Leader | Manager, Patient Relations

University Hospital in Newark, NJ is seeking a Manager, Patient Relations / Patient Experience to lead strategies that create an exceptional human experience for patients, families, and visitors. You will collaborate with leaders, medical staff, and the community to ensure service excellence and timely resolution of concerns.

Responsibilities include managing staff, coaching on patient data such as HCAHPS and CMS metrics, supervising interpreters, and driving continuous improvement in service