UnitedHealth Group is seeking a Patient Experience Manager in California to lead market-level initiatives across clinics, partnering with regional leadership to enhance satisfaction, retention, and care quality. The role drives training, complaint management, and process improvements to optimize the patient journey.
You will mentor teams, analyze patient experience metrics (NPS, CAHPS, HOS), and scale best practices across sites, with a hybrid schedule requiring one day per week in CA offices
#J-18808-Ljbffr