Grady Health System in Atlanta is seeking a Patient & Family Experience Manager to lead the Patient Experience Department, overseeing representatives and coaches, handling complaints in line with CMS and Joint Commission standards. You will translate feedback into action and drive patient satisfaction across care teams.
The role partners with clinical and operational leaders, analyzes survey data from Press Ganey, and leads initiatives to improve the patient and family experience.
#J-18808-LjbffrPatient Experience Leader: Elevate Care & Feedback in atlanta at Unknown Company
This position is listed as full time and onsite.