Patient Experience Coordinator

To support a growing healthcare practice, the full-time Patient Experience Coordinator will manage high-volume patient calls, schedule appointments, and conduct proactive outreach to ensure a seamless patient experience, all while working remotely. Key responsibilities Manage inbound and outbound patient calls, providing professional and empathetic support Schedule and modify patient appointments across multiple care services, ensuring accuracy and efficiency Document patient interactions and scheduling outcomes within the electronic health record (EHR) system Required qualifications High school diploma or equivalent 5+ years of experience in medical scheduling, patient access, or healthcare call center environments Experience working within electronic health record (EHR) platforms, preferably Athena Strong multitasking and time management skills in a fast-paced environment A patient-first mindset with a commitment to compassionate, high-quality service