Patient Enrollment Specialist (REMOTE)

Patient Enrollment Specialist, Tennessee (Remote)

Location: Remote, Tennessee
Hours: Full-time availability

PharmD Live is a pharmacist-led, technology-enabled healthcare organization delivering Chronic Care Management (CCM), Remote Patient Monitoring (RPM), and other value-based clinical programs. We partner with providers, payers, and patients to improve outcomes, enhance medication safety, and support whole-person care through compliant, patient-centered virtual services.

Role Summary

The Patient Enrollment Specialist plays a critical role in connecting eligible patients to PharmD Live’s clinical programs. This is a remote role focused on patient education, enrollment, and care coordination. The ideal candidate is a certified Medical assistant, confident, empathetic, results-driven, and comfortable operating in a fast-paced, metrics-oriented environment with high outbound call volume.

This role requires the ability to clearly articulate program value, address patient concerns, and successfully complete enrollment, often within a single interaction while maintaining professionalism, compliance, and patient trust.

Key Responsibilities

Patient Engagement & Enrollment

• Conduct outbound and inbound calls to educate patients on CCM, RPM, and related clinical programs
• Clearly explain program benefits, eligibility, consent, and expectations
• Successfully enroll patients during live interactions while addressing objections and questions

Scheduling & Care Coordination

• Schedule patient appointments with clinical pharmacists and care teams
• Ensure smooth handoffs between enrollment and clinical operations

Communication & Follow-Up

• Respond promptly to patient inquiries via phone, voicemail, and email
• Communicate with provider offices and insurance representatives as needed to support enrollment

Documentation & Compliance

• Accurately document all patient interactions in accordance with CMS, HIPAA, and internal quality standards
• Ensure consent, eligibility, and enrollment data are complete and audit-ready

Collaboration & Performance

• Partner cross-functionally with clinical, operations, and quality teams
• Meet or exceed enrollment, call volume, and quality benchmarks
• Participate in training, coaching, and continuous improvement initiatives