The Patient Engagement Specialist supports patient recruitment for a multi-site U.S. clinical research network. This remote, call center–based role serves as the first point of contact for potential study participants, conducting outreach, telephone prescreening, and scheduling in-office screening visits while ensuring a positive, patient-centered experience.
Key Responsibilities
- Conduct outbound and inbound calls, texts, and emails with potential participants
- Prescreen patients using standardized scripts and document interactions in CTMS (RealTime)
- Schedule qualified participants for screening visits and coordinate handoff to site staff
- Confirm appointments, provide visit preparation details, and reduce no-shows
- Meet daily/weekly outreach and scheduling goals
- Maintain HIPAA, GCP, and privacy compliance
Qualifications
- 1+ year experience in patient recruitment, call center, customer service, or healthcare
- Strong communication, empathy, and attention to detail
- Comfortable with CRM/CTMS systems and Microsoft Office
- Ability to work in a fast-paced, goal-driven environment
Why This Role
- Fully remote with flexible scheduling
- Training and professional development provided
- Make a meaningful impact by supporting clinical research and patient care