Patient Coverage Representative

To support patient coverage needs, the full-time Patient Coverage Representative will manage incoming calls, verify insurance information, and update electronic health records remotely from 8 AM to 5 PM. Key responsibilities Receives and processes incoming calls from patients and business office team members to verify and update insurance coverage in the Electronic Health Record (EHR) Performs daily updates based on Visit Filing Order changes and ensures claims are directed to the correct payors Follows up on patient-initiated insurance changes and maintains accurate hospital account records and coverage information Required qualifications High School Graduate Typically requires 2 years of experience in health care, focusing on registration, insurance, and billing Knowledge of Medicare, Medicaid, and third-party payors Basic understanding of Electronic Health Records (EHRs) and medical terminology Proficiency in data entry with an emphasis on speed and accuracy