Patient Contact Specialist

Providing high-level service to facilitate timely resolution of client accounts, the full-time Patient Contact Specialist will manage patient account updates, act as a liaison between claims representatives and providers, and assist with IT access issues in a remote environment. Key responsibilities Update patient accounts with information received from hospitals and follow up with Contact Specialists Access client connections to obtain necessary information and monitor requests to ensure timely resolution Perform special projects or tasks as assigned, assisting IT in resolving access issues Required qualifications High school diploma or equivalent required Working knowledge of Excel and Word, with the ability to learn hospital databases Eagerness to learn new technologies and develop proficiency in internal applications Strong computer navigation skills and experience using multiple software programs simultaneously Ability to work independently and follow through on assignments with minimal direction