Patient Connections Specialist

To support the corporate call center, the full-time Patient Connections Specialist will efficiently manage incoming calls, maintain database applications, and facilitate patient requests while working remotely from Monday to Friday, 8 am to 5 pm. Key responsibilities Utilize a telephone answering platform to handle calls across multiple areas, adhering to standard protocols Maintain expert knowledge of database applications to ensure patient privacy and achieve departmental goals Engage in active listening and critical thinking to identify caller needs and process requests according to service line guidelines Required qualifications High school diploma or GED required; Bachelor's degree preferred One year of experience in a medical office or healthcare setting preferred Experience with computer applications, including Microsoft Office and CRM software Superior customer service skills and/or call center experience preferred Knowledge of principles of growth and development relevant to the patient population served