Patient Care Supervisor

To support a dedicated team, the full-time remote Patient Care Supervisor will manage daily operations of Patient Care Assistant staff, ensuring performance metrics are met and providing leadership and training to enhance service delivery. Key responsibilities Ensure daily workload standards are met by directing staff in alignment with workflow and scheduling goals Identify and remove barriers to achieving performance objectives while facilitating training and development for staff Conduct quality monitoring and maintain communication with staff regarding changes and resources impacting their roles Required qualifications High school diploma or GED required; Associate or Bachelor's degree preferred CPhT certification preferred 2 years of experience in managed care, specialty pharmacy, customer service, or PBM environment required Direct leadership or coaching/mentoring experience preferred Knowledge of industry practices, HIPAA, and applicable data privacy practices preferred