Patient Care Navigator

To support a growing telehealth initiative, the full-time Patient Care Navigator will process calls and generate reports in a remote call center environment, following standard operating procedures to assist injured workers and supervisors while maintaining accurate documentation. Key responsibilities Answer inbound calls from employees or supervisors regarding injury reports and transfer calls requiring triage as needed Gather and document pertinent information during calls, entering data into proprietary software accurately Ensure compliance with HIPAA policies and maintain high standards of customer service throughout all interactions Required qualifications High school diploma or GED At least two years of customer service or client relations experience preferred Proficient in data entry with a typing speed of at least 25 words per minute PC proficiency, including experience with Microsoft Office applications Ability to maintain a high-speed, hard-wired internet connection suitable for call processing