Patient Care Advocate/Specialty Pharmacy Technician - REMOTE

Overview

Scope of Responsibilities: Works under general supervision. Follows standard procedures to accomplish assigned tasks. May assist in orienting and training employees

Job Summary: Responsible for all aspects related to entering of medication orders and customer service for patients in a call center environment.

Responsibilities

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  Responsible for accurate data entry of incoming prescriptions, if required

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  Responsible for accurate selecting billing and shipping methods for incoming patient orders

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  Customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed

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  Document patient reported information into TherigySTM

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  Provides resolution to customer service issues to ensure member satisfaction

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  Work with members to provide resolution to payment related issues on accounts/orders

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  Maintain and keep reasonable production as determined by supervisor

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  May assist in orienting and training new employees

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  Responsible for completing all mandatory and regulatory training programs

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  Perform other duties as assigned

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Qualifications

Attendance Requirements:

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  Must be available, and on-time for scheduled work shifts.

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  Must be able to work nights and weekends, as required.

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Educational Requirements:

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  Minimum: High School Diploma or GED

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  Preferred: Pharmacy technician or related certification

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Experience:

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  Experience in a customer service-related field

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  Preferred: 6-12 months experience as a pharmacy technician

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Required (Mississippi Employees):

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• Registered with the State of Mississippi as a Pharmacy Technician
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Special Conditions of Employment:

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  Drug test

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  Initial and continuous exclusion and sanction/disciplinary monitoring

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  Any and all additional eligibility requirements based on the specific position

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Compensation

$ per hour.

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience,and education.

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state , and federal regulations as it pertains to minimum wage requirements .

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Job Locations US-NY-Syracuse

Posted Date 1 year ago (7/9/ :35 AM)

Requisition ID

# of Openings 15

Category Pharmacy

Location : Location US-NY-Syracuse