Patient Advocate II

To promote favorable relationships with patients, providers, and payers, the full-time Patient Advocate II will resolve inquiries and complaints through effective communication and documentation while working remotely. Key responsibilities Answer incoming calls and respond to inquiries related to billing, claims, and payments Document customer interactions and resolutions, ensuring prompt follow-up and satisfaction Identify recurring issues and communicate patterns to management for potential policy improvements Required qualifications Minimum 1 year of customer service or billing collections experience High-school graduate or equivalent required; associate degree in health or business administration preferred Knowledge of insurance processing and guidelines related to payers Proficiency in using IDX practice management system Bilingual Spanish preferred