Patient Advocate I

To promote favorable relationships with patients, providers, and payers, the full-time Patient Advocate I will resolve inquiries and complaints related to billing, claims, and payments while working remotely. Key responsibilities Answer incoming calls and respond to inquiries from patients, insurance companies, and healthcare providers Document customer interactions and resolve issues promptly to ensure patient satisfaction Attend training sessions to stay updated on company policies and procedures Required qualifications High school diploma or equivalent required; associate's degree in health or business administration preferred Minimum of 1 year of customer service or billing collections experience preferred Bilingual in English and Spanish preferred Proficient in math and knowledgeable about insurance processing and guidelines Ability to work independently with limited supervision and maintain confidentiality