Patient Advocacy Specialist

To support patient needs, the remote Patient Advocacy Specialist will manage inquiries and concerns regarding medical claims, ensuring a positive experience while guiding patients through the claims process. Key responsibilities: Handle inbound and outbound calls from patients, providing timely and empathetic assistance with medical claim concerns Navigate multiple systems to resolve patient inquiries and maintain accurate documentation of interactions Collaborate with internal and external stakeholders to ensure efficient problem resolution and follow up on patient satisfaction Required qualifications: High School Diploma or equivalent required; Associate's Degree preferred 1-2 years of experience in customer service, healthcare, or patient advocacy Familiarity with insurance processes, medical terminology, and healthcare regulations Proficiency with call center software, CRM systems, and Microsoft Office Suite Bilingual skills preferred, particularly in English and Spanish