Patient Accounts Collector

To support franchise partners in collecting outstanding patient accounts receivable, the full-time remote Patient Accounts Collector will manage account research, process patient payments, and ensure effective communication with patients and team members. Key responsibilities: Research accounts to determine self-pay balances and review benefits verification forms for patient financial responsibilities Process patient payments and set up payment arrangements while identifying accounts for write-offs or further collection options Assist patients with enrollment in assistance programs and provide clear financial communication regarding account balances and payment plans Required qualifications: High school diploma or equivalent required Previous self-pay collections experience, preferably in a medical or infusion setting Proven understanding of collection processes and systems Ability to maintain strict confidentiality and adhere to HIPAA compliance Proficient in MS Office suite and pharmacy applications