Patient Account Supervisor

Managing a team of over 10 agents, the full-time Patient Account Resolution Supervisor will oversee a subset of Recovery clients, ensuring departmental goals and key performance indicators are met while providing coaching and support to team members in a call center environment. Key responsibilities: Manage and oversee assigned Recovery clients to meet client objectives Monitor and evaluate the performance of PAR Specialists, providing coaching and feedback Conduct interviews for new hires and promotions, supporting team development and performance improvement Required qualifications: 3+ years of experience in a call center environment, with a focus on collections, sales, customer service, or technical support 1+ year of supervisory experience with demonstrated leadership skills Minimum of 6 months of Early Out Call Center experience or equivalent in revenue cycle roles GED or High School Diploma required