Working remotely in a full-time capacity, the Patient Account Representative will manage incoming and outgoing calls to patients and insurance companies, resolve account balances, and ensure compliance with client policies and procedures. Key responsibilities Review accounts and follow up on appeals, denials, and commercial claims Communicate with patients and insurance companies to address inquiries and resolve account issues Update patient demographic information and complete assigned projects in a timely manner Required qualifications High School Diploma / GED or 3 years of relevant equivalent experience in lieu of diploma/GED 1-3+ years of experience in office, business, operations, customer service, or healthcare fields Familiarity with insurance portals and desktop applications, including Word and Excel Ability to work independently and manage multiple accounts effectively Strong organizational skills to handle 40-70 accounts per day