Patient Account RepresentativeThe Patient Account Representative – Self-Pay is an extension of a client's business office staff. Representatives are responsible for taking in-coming and out-going calls to patients and insurance companies to resolve patient accounts. All client policies and procedures are followed.
Representatives will perform any and all job-related duties as assigned.This position is hybrid, based out of our Mitchell, SD office. Individuals must be able to work an eight hour shift between the hours of 7:00 AM CT - 5:00 PM CT.The qualified individual will be receiving incoming calls and making outbound calls and soft collections.Inbound calling emphasisAccount ReviewEOB knowledgeAssist patients with policy statuses and insurance verificationsCustomer ServiceAccount UpdatesStrong Verbal / Written Communication SkillsComplete all business-related requests and correspondence from patients.Complete all assigned projects in a timely manner.Assist client and patients in all requested tasks.Communicate to Guidehouse management areas of concern or areas of improvement.Research and respond to all patient inquiries received by telephone and mail.Update patient demographic information and initiate account adjustments.What You Will Need :High School Diploma or GED0-2+ years working within the following sectors: insurance, business, finance or customer serviceWorking knowledge can be of the following: healthcare, insurance claims, billing, finance, accounting or customer service-related responsibilitiesWhat We Offer :Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.Medical, Rx, Dental & Vision InsurancePersonal and Family Sick Time & Company Paid HolidaysPosition may be eligible for a discretionary variable incentive bonusParental Leave401(k) Retirement PlanBasic Life & Supplemental LifeHealth Savings Account, Dental/Vision & Dependent Care Flexible Spending AccountsShort-Term & Long-Term DisabilityTuition Reimbursement, Personal Development & Learning OpportunitiesSkills Development & CertificationsEmployee Referral ProgramCorporate Sponsored Events & Community OutreachEmergency Back-Up Childcare ProgramGuidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.