Patient Account Collector HYBRID

Patient Account Collector – Healthcare CollectionsSupport Patients. Ensure Payment. Strengthen Care.Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Patient Account Collector to join our team.

If you have experience in healthcare collections, medical billing, or patient account services, this is your opportunity to make a meaningful impact while ensuring financial integrity and patient satisfaction. In this role, you'll manage a portfolio of patient accounts, working to resolve outstanding balances while maintaining compliance with the Fair Debt Collection Practices Act (FDCPA) and healthcare regulations such as HIPAA.Hybrid (3 Days in the office and 2 Days work from home)Essential Job Duties and ResponsibilitiesContact patients to discuss outstanding balances and arrange payment plans based on financial circumstances.Perform insurance follow-up and skip tracing for unreachable accounts.Document all collection efforts and account updates accurately in the system.Ensure compliance with FDCPA, HIPAA, and internal policies during all communications.Collect and post payments, and escalate unresolved accounts to collections or legal when necessary.Serve as a patient advocate by helping resolve billing questions and concerns with professionalism and empathy.Maintain confidentiality and security of all patient and company information.Perform other duties as assigned.Why Join Rotech?Be part of a mission-driven team improving lives through home-based careWork in a supportive environment with opportunities for growthReady to help patients and protect revenue? Apply today and join a team that values both care and compliance.Employment is contingent on background check (company-wide). Results will not be used automatically to disqualify individuals.

Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws. Drug screen (when applicable for the position). Compliance with healthcare facility credentialing process (when applicable for the position). Valid driver's license in state of residence with a clean driving record (when applicable for the position).Required Education and/or ExperienceHigh school diploma or GED equivalent, requiredPreferred Education and/or ExperienceBackground in the medical field with experience in administrative record management, preferredExperience working with medical equipment, preferredFamiliarity with medical billing processes and reimbursement procedures, preferredKnowledge of medical terminology, preferredMinimum of one year of related work experience, preferredSkills and CompetenciesAbility to interpret various forms of communication, including verbal, non-verbal, written, and visualAbility to perform basic mathematical calculations accuratelyCapable of working independently as well as collaboratively within a teamDemonstrated ability to maintain confidentiality and exercise discretion when handling sensitive informationSelf-motivated, organized, and able to manage time and solve problems using deductive reasoningStrong attention to detail with the ability to multi-task effectivelyStrong English communication skills, both written and verbalMachines, Equipment and Technical AbilitiesAbility to navigate the internet and conduct online researchAbility to operate standard office equipment, including fax machines, copiers, printers, phones, and computers/tabletsProficiency with email communication platformsWorking knowledge of Microsoft Outlook, Word, and ExcelPhysical DemandsAbility to lift and carry office equipment when neededAbility to read small print on screens and documents, requiring close visionAbility to sit, stand, walk, talk, and listen for extended periodsBenefitsGenerous paid time off and paid holidaysOvertime pay for non-exempt positions (as applicable)Commission for Account ExecutivesBonus and incentive opportunitiesFixed and variable car reimbursement for Area Managers and Account ExecutivesCar, mileage, and telephone reimbursement (as applicable)Employee discount and recognition programsEmployee Assistance Program (EAP)401(k), HSA, and FSA/Dependent Care FSAMedical, prescription, dental, and vision coverageLife insurance, disability, accidental death, identity protection, and legal servicesMeru Health mental health and Mercer SmartConnect Medicare programsLivongo Diabetes and High Blood Pressure programsHealthcare Bluebook and RX Savings Solutions programsHepatitis B (HEPB) and TB vaccinationsEqual Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.

Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.