Providing exceptional customer service, the full-time remote Patient Account Associate II will manage credit balances by researching payment postings, initiating recoupments and refunds, and ensuring compliance with payer contracts. Key responsibilities Researches and validates payment postings, making necessary adjustments to ensure accurate account resolution Initiates and follows up on payer recoupments, refunds, and patient refunds in accordance with established procedures Trains new and existing associates while effectively communicating with team members and clients Required qualifications High School Diploma or equivalent (GED) required One (1) year of experience in hospital or physician back-end revenue cycle required Knowledge of Medicaid and Medicare billing regulations required Two (2) years of experience in hospital or physician insurance-related activities preferred Advanced knowledge of revenue cycle processes and health insurance payers