Patient Access RepresentativeInsight is seeking a meticulous and friendly Patient Access Representative to work in our Multi-Specialty facility. At Insight Hospital and Medical Center Chicago, we believe there is a better way to provide quality healthcare while achieving health equity. Our Chicago location looks forward to working closely with our neighbors and residents, to build a full-service community hospital in the Bronzeville area of Chicago; creating a comprehensive plan to increase services and meet community needs. With a growing team that is dedicated to delivering world-class service to everyone we meet, it is our mission to deliver the most compassionate, loving, expert, and impactful care in the world to our patients.
Be a part of the Insight Chicago team that provides patient care second to none!Job SummaryRepresentative thrives in a fast-paced, team oriented environment with professionals in neurology, pain management, chiropractic, physical therapy and many more. This position is cross-trained in all clinical administrative processes, therefore the Patient Access Representative will also answer phones, check in and out patients, perform patient reminder calls, and enter information into the EMR. The Patient Access Representative is required to maintain patient confidentiality at all times. Top candidates for this role show a strength in administering fantastic customer service skills.DutiesGreets and interacts with patients in a friendly and polite manner.Perform data entry through Electronic Medical Record system.Maintain medical records and patient confidentialityAnswer phone calls in a friendly manner.Register patients and schedule appointments.Ability to multitask and move between responsibilities in fluid manner.Adheres to Jcaho hospital standards and PolicyStat policies.Monitors supplies and inventory as needed.QualificationsExcellent phone skills and interpersonalKnowledge of medical terminologyAbility to multitask and move between responsibilities in fluid mannerProblem solving skillsGood data entry skillsProficiency with computers, with strong typing skillsAbility to relate and work effectively with others.Demonstrated skills in verbal and written English communications for safe and effective patient care and to meet documentation standards.Proven excellence in patient safety and careFriendly, empathetic & respectfulReliable in work results, timeliness & attendanceAbility to relate to and work effectively with a wonderfully diverse populaceAble to work in a fast-paced, and stressful environment while maintaining positive energyAble to work under pressure and in situations that benefit from patience, tact, stamina and enduranceDetailed oriented, conscientious and committed to precision in work resultsCommitted to contributing to a positive environment, even in rapidly changing circumstances.Is aware of standards and performs in accordance with them.Able to provide eligibility for employment for any U.S.
employerHigh school diploma or general education degree (GED).Associates/bachelors preferred.6 months of relevant customer service experience preferred.Strong attention to detail.Physical RequirementsMay be expected to lift up to 15 - 30 pounds with assistance.May be expected to push or pull 30 - 100 pounds with assistance.Work is of medium demand; walking or standing most of the time while on duty.Visual and auditory acuity and manual dexterity essential to performing designated duties required. Optimal auditory acuity required.Manual dexterity involving the handling of equipment and instruments or needles is essential to performing assigned duties.Physical conditions are clean, neat and well lit.May be subjected to unpleasant sights and odors, stressful situations and hazardous or infectious agents where judgement as to precautions needed to be taken is essential. Climate control and ambient temperature variances may be experienced and required by patient care and needs of the surgical team.Exposure to limited amounts of radiation, hazardous chemicals or substances and infectious disease processes are a possibility.Hours of duty may be irregular or unexpectedly extended due to the requirements of the daily surgical and clinic schedule.BenefitsPaid Sick Time - effective 90 days after employmentPaid Vacation Time - effective 90 days after employmentHealth, vision & dental benefits - eligible at 30 days, following the 1st of the following monthShort and long-term disability and basic life insurance - after 30 days of employment:OSHA Exposure Classification: Job Category III. Tasks/activities do not entail predictable or unpredictable exposure to blood or other body fluids to which universal precautions apply.
These duties are to be performed in a highly confidential manner, following the mission, values, and behaviors of Insight Hospital and Medical Center. Employees are further expected to provide a high quality of care, service, and kindness toward all patients, staff, physicians, volunteers, and guests. Insight Employees are required to be vaccinated for COVID-19 as a condition of employment, subject to accommodation for medical or sincerely held religious beliefs. Insight is an equal opportunity employer and values workplace diversity!