Patient Access Call Center Representative

To enhance patient experience, the full-time Patient Access Call Center Representative will manage inbound and outbound calls, schedule appointments, verify insurance information, and provide customer service in a healthcare setting. Key responsibilities Utilize facility information and established procedures to link patient experiences between PACT and practice sites Schedule patient appointments, manage cancellations, and verify demographic and insurance information Identify emergent calls for immediate transfer to Registered Nurses and ensure adherence to emergency guidelines Required qualifications High School Graduate 0-1 year experience in a call center, healthcare, or customer service-related area Basic knowledge of medical terminology is helpful but not required Ability to work in a fast-paced environment and handle diverse customer needs Strong verbal communication skills and ability to interact with a diverse patient population