Patient Access Call Center Agent

To provide exceptional patient care, the full-time Patient Access Call Center Agent will manage inbound and outbound calls, schedule appointments, and ensure accurate documentation while working remotely in a fast-paced, metrics-driven environment. Key responsibilities Handle medium to high-volume calls for patient intake and scheduling, following established workflows and ensuring timely documentation Meet individual performance metrics related to call volume, productivity, and compliance while safeguarding patient information Identify and resolve scheduling barriers, guiding patients toward solutions and escalating issues as necessary for a one-call resolution Required qualifications High School Diploma or equivalent; some post-secondary education in medical office-related coursework preferred Prior customer service experience in a contact center environment, managing a high volume of calls Proven ability to work from KPIs related to quality, adherence, and productivity Familiarity with contact center platforms and EHR/scheduling systems is preferred Bilingual proficiency in Spanish is a plus