Apply your passport acceptance experience to improve AI responses for real applicant scenarios. You will assess whether passport questions reflect real public needs and ensure answers are accurate, complete, current, and useful.
Key Responsibilities- Review sample passport questions and identify questions that do not reflect how real applicants ask for help.
- Create scoring rubrics for new applications, renewals, and replacements, including required forms, fees, and processing options.
- Include identity and citizenship documentation, photo requirements, and minor passport applications in evaluation rubrics.
- Assess AI-generated answers against established rubrics, identifying errors, missing information, policy compliance issues, and outdated guidance.
- Provide clear written feedback to the project team while collaborating asynchronously.
- Current or recent passport acceptance agent designation through a post office, county clerk, library, or similar setting.
- At least 1 year of experience helping the public with passport applications.
- Knowledge of passport application processing, forms, fees, identity documentation, citizenship documentation, and rules for minors.
- Strong attention to detail, clear and precise written communication, customer service skills, and the ability to create rubrics and deliver feedback.
- Ability to work remotely and start quickly.
- Experience assisting with lost, stolen, or damaged passports and name changes.
- Experience creating guides, checklists, or training materials.
- Experience serving a diverse range of applicants, including rural and non-English-speaking customers.
- Remote, short-term independent contractor engagement.
- Commitment of 20 to 30 hours per week.
- $50 to $150 per hour.
- Must be based in the United States.
Apply by email to be considered for this passport-focused AI evaluation work.
Passport Acceptance Agent in Pembroke Park at Unknown Company
This position is listed as contract and able to be worked remotely.