Client ManagerThe ideal candidate has built or transformed something — not just managed a steady state. Sets the what; lets IT own the how. They are:A business-first platform owner who speaks technology fluently but leads from the business sideProven at writing requirements, owning UAT, and managing a product backlog or roadmapExperienced driving process improvement in slow or broken delivery environmentsComfortable with ambiguity and drawn to challenges rather than stabilityA natural cross-functional coordinator who manages stakeholder demand across business and ITSomeone who seeks accountability, operates autonomously, and exceeds rather than meets the standardThe Client Manager is the business product owner of the Pension Administration System.
They do not build technology. They own what the technology does, set the roadmap for what gets worked on, and hold IT accountable to business outcomes.What This Role IS:A business-oriented product and platform leadership roleAccountable for what gets built on the Client — not how IT builds itResponsible for translating business needs into clear requirements for the development teamThe owner of the Client roadmap and delivery prioritizationA change agent tasked with improving a slow SDLC and moving the team toward a product management mindsetA cross-functional coordinator working with Journey Design, Digital Capabilities, MX Operations, IT, Retirement Policy, and Benefit Payments AdministrationWhat This Role IS NOT:A software engineering or infrastructure management roleA DevOps, platform engineering, or technical architecture roleA role where deep pension administration expertise is required (preferred but not mandatory)A role where the manager directs how IT does its technical work