Parts Product Support Specialist | Forklift & Material Handling Equipment

Parts Product Support Specialist | Forklift & Material Handling EquipmentKeep Businesses Running. Build a Career That Moves Industries Forward.Top performers don't want dead-end jobs. They want momentum. At WMH Solutions, we're building the future of material handling, aftermarket support, and industrial equipment solutions across the Southeast. For more than 35 years, WMH has become one of the region's fastest-growing leaders in:Forklift sales & serviceMaterial handling equipmentWarehouse solutionsFleet managementIndustrial automationParts distributionLithium-ion power solutionsWarehouse optimization technologyWith 11 locations across NC, SC, TN, VA, GA, and AL, our teams help businesses reduce downtime, increase productivity, and keep critical operations moving. Now, we're looking for a driven, organized, customer-focused Parts Product Support Specialist to join our growing aftermarket operations team. If you've worked in:forklift partsheavy equipment partsindustrial equipmentautomotive partsdiesel service supportconstruction equipmentwarehouse operationsinventory controlservice coordinationequipment dealerships…this could be the career move that levels you up.This isn't an "answer-the-phone-and-process-orders" type of position. This role sits at the center of operations. You'll help technicians, customers, service teams, and warehouse operations get the right parts, at the right time, with the right urgency — helping minimize downtime and keep entire operations productive. At WMH, parts support directly impacts:customer uptimeservice performanceoperational efficiencytechnician productivityfleet reliabilityclient retentionYour work matters here.What You'll DoParts & Customer SupportProcess parts inquiries, orders, quotes, returns, and customer requestsAssist technicians and customers with identifying correct replacement parts and equipment solutionsResearch availability, compatibility, pricing, and sourcing optionsDeliver responsive, professional customer support with urgency and accuracyBuild long-term customer relationships through reliability and service excellenceInventory & Warehouse OperationsMaintain accurate inventory and stock levelsPerform cycle counts, audits, and inventory reconciliationsReceive, stock, pull, organize, and distribute parts inventorySupport warehouse organization and inventory accuracy initiativesAssist with shipping, receiving, and logistics coordinationOperational & ERP SupportProcess purchase orders, invoices, vendor documentation, and shipping recordsUtilize ERP, inventory management, and dealership systems to track parts and inventory activityCoordinate with service managers, technicians, vendors, and operations teamsSupport aftermarket operations and equipment service workflow efficiencyPreferred ExperienceWe're looking for candidates with experience in one or more of the following:IndustriesMaterial HandlingForkliftHeavy EquipmentConstruction EquipmentAgriculture EquipmentAutomotive PartsDiesel EquipmentIndustrial EquipmentWarehouse OperationsEquipment RentalFleet OperationsTechnical & Operational ExperienceParts counter supportEquipment dealership operationsInventory controlWarehouse logisticsFleet parts managementShipping & receivingVendor coordinationERP systemsInventory management systems (IMS)Microsoft Excel & Microsoft 365Purchase order processingService coordinationHydraulic, electrical, and mechanical systems knowledgeWhat Makes You Stand OutStrong multitasking and organizational skillsSense of urgency and operational awarenessCustomer-first mindsetDetail-oriented and process-drivenAbility to thrive in fast-paced service environmentsStrong communication and problem-solving skillsSelf-motivated with a team-oriented attitudeForklift certification or material handling equipment experience is a plus.What We're Looking ForQualificationsHigh School Diploma or GED required3–5 years of experience in parts support, service, or inventory operations within:Material handlingForkliftHeavy equipmentAgricultureAutomotive industriesStrong understanding of mechanical, hydraulic, and electrical equipment systems preferredExperience with ERP, inventory management, or parts systemsStrong communication, organization, and multitasking skillsCustomer-focused mindset with strong attention to detailForklift experience is a plusWhy WMH?Because culture matters. Growth matters. People matter. At WMH, we invest heavily in our teams through:Industry-leading trainingLeadership developmentCareer advancement opportunitiesTeam collaborationOperational supportLong-term stabilityInnovative technology and equipment solutionsBenefits IncludeCompetitive compensationMedical, dental, and vision insurance401(k) with profit sharingPaid holidays & PTOCareer growth opportunitiesOngoing professional developmentCell phone allowance (role dependent)Stable, growing organization with strong leadershipBuilt for People Who Want MoreThis role is ideal for someone who:Wants a long-term career — not just another jobEnjoys fast-paced operational environmentsTakes pride in helping customers and teams succeedWants to grow with an expanding industry leaderThrives in service, support, logistics, and operational coordinationAt WMH, you're not just supporting parts. You're supporting uptime. Productivity. Operations. Momentum.Ready to Build Something Bigger?This isn't a parking spot. It's a launchpad.Apply Today: WMH CareersAbout WMHWMH is a 35+ year material handling leader with 11 locations across the Southeast and 250+ professionals powering sales, service, fleet, and aftermarket operations.Why WMH? We're Built Different.<