Parts Manager

Oakland Harley-DavidsonOakland Harley-Davidson is an award-winning dealership that strives to cultivate a dynamic environment. We're a high performing store that offers its employees training, career progression, and great benefits. If you're interested in learning more, we'd love to meet you!What We OfferChoice of medical insurance plansOptional health savings accountDental and vision care insurance plansSick leave/paid time offPaid holidaysEmployee purchase programCompany-wide bonus opportunitiesEmployee referral programExtensive career opportunities and training programsBirthday celebrationsEmployee recognitionResponsibilitiesAssist customers in servicing, repairing and explaining each service neededUnderstand customer; match requirements and concerns to various service optionsExplain service being performed and keep customer informed and updated throughout the service of their motorcycleStay up to date on new products, features, accessories and attending product training as requiredMaintain a service customer follow up system that supports repeat and referral business and contributes to customer happinessHire and supervise all service department personnel, as well as monitor their performance in servicing customersCraft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.Maintain a high customer service index (CSI) rating by handling customer complaints immediately and appropriatelyQualificationsA minimum of 3 years of experience as a parts managerStrong focus on providing excellent customer serviceHigh school diploma or higher educationClean driving record & valid driver's licenseDriven personality, eager to improve and able to work within and support internal teamsWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.