Parts Counter

Parts Counter SalesFour Star Freightliner is the Southeast region's leading heavy and medium-duty truck dealer that offers a comprehensive line of Freightliner and Western Star brand trucks for both highway and vocational use. We are currently seeking a Parts Counter Sales for our Midway, FL location.Essential Duties:Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient mannerInforms customers of companion part requirements and specials, and ensures that the customer is exposed to the full product lineAnswers phone calls, providing price quotes and other informationProvides high level of service to internal and external customersPulls and fills orders from stockNotifies parts manager of out-of-stock parts or shop materials that need immediate attentionLocates out-of-stock parts from outside source and submits an emergency order if necessaryFollows up on back-ordered partsVerifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or requiredReplenishes assigned inventory dailyAssists outside sales representatives with their ordersEnsures that all charge sales are signed by the customerEnsures that all customers receive their copy of the invoiceIssues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verifiedSets up orders for daily shipment, delivery, or pick-upSolicits assigned accounts by phoneKeeps front and rear counter areas clean and unclutteredParticipates in company required trainingKeeps current on new products and product updatesParticipates with the manager in maintaining a lost sales tracking programMaintains a professional appearanceOther duties as assignedQualifications & Experience:Minimum of two years of experience in heavy-duty or automotive parts-related workHigh school diploma, GED, or equivalent requiredExperience working with the public in a sale or service environmentSkills & Abilities:Excellent verbal and written communication skillsStrong phone etiquette and customer service skillsActive listening skills, including the ability to understand customer needs and ask appropriate questionsPersuasive communication skills to influence decisions and outcomesStrong time management skills and ability to manage multiple prioritiesService-oriented mindset with a desire to actively help customersTechnical Skills:Intermediate knowledge of Windows-based applications, including:Microsoft WordMicrosoft ExcelMicrosoft OutlookProcede Experience PlusStrong overall computer proficiency is plusPhysical & Workplace Requirements:Ability to lift 50 lbs. or moreAbility to maintain an organized and clean workspacePersonal Attributes:Positive attitude with a strong willingness to learnAbility to work effectively in a team-oriented environmentStrong sense of accountabilityBenefits:Bonus OpportunityCompany-Paid Life Insurance and AD&DBCBS Health & GAPDental and VisionAccident, Critical Illness, Cancer, Life Insurance and Disability401(k)PTO/Vacation Time** Due to federally mandated DOT regulations, Four Star Freightliner is a drug-free workplace. Any offer of employment will be contingent on passing a pre-employment drug screening. ** An Equal Opportunity employer, Smoke Free/Drug Free Facility. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law