Partnerships and Customer Success Manager (Contractor)

Suno Partnership ManagerSuno is building its relationships with partners to create new and unique musical experiences that our technology makes possible. We're exploring how we can work across studios, agencies, education, health and wellness, and consumer platforms — companies finding new ways to collaborate, tell stories, learn, heal, and bring generative music into products people already love. The agreement is the starting line.

What matters is what partners are able to build, how well we support them along the way, and what we learn from them; that is where this role lives. You'll own the operational and relationship layer: onboarding partners, helping them actively explore how to use the product, gathering and synthesizing their feedback, and leaving behind the process and materials the team can build on. You'll work day to day with our Growth and Commercial Strategy leads, Product Manager, and Product Marketing Manager.

You'll be the person partners hear from most. This is a hands-on role supporting partners across a wide range of industries in a new business, with no established playbook. It is a three-month contract engagement starting immediately, with the possibility of converting to a full-time role for the right fit.Design and run onboarding for beta partners, from account and access setup through kickoff, enablement, and billing, while creating repeatable processes as you goServe as the primary day-to-day contact for partners, fielding questions, coordinating with Engineering and Support on issues, and driving them to resolutionManage program logistics and tracking, improving our existing partner tracker so that partner status, open issues, and next steps are always clear to the teamBuild strong relationships with partners and drive adoption, monitoring usage and proactively re-engaging partners whose integrations have stalledCollect partner feedback through a consistent cadence of check-ins, identify patterns across the cohort, and translate them into actionable input for Product and MarketingKeep partners warm and informed with regular updates on roadmap, milestones, and new capabilitiesSupport the commercial motion alongside the Growth and Commercial Strategy leads, including qualifying inbound interest, preparing for partner conversations, and keeping evaluation and contracting steps moving with Legal and FinanceCultivate partner advocacy with Product Marketing, including case studies and reference commitments4+ years in customer success, partner operations, technical account management, or program management, ideally supporting partners at an early-stage companyExperience owning post-sale relationships end to end, including onboarding, adoption, and renewal conversationsEnough technical fluency to be credible with a technical audience — comfortable with API concepts, documentation, and understanding an issue well enough to escalate it clearlyStrong project management and organizational skills, with comfort holding many partners, deadlines, and open threads at onceAbility to create lightweight process and materials where none exist, and improve what's already thereExcellent written and verbal communication, with good judgment about what to escalate and whenComfort operating with ambiguity and high autonomy in a fast-moving environment, and availability to start immediatelyExperience with a beta, design partner, or early access programBackground in creative tooling, media and entertainment, or developer platformsApplicants must be eligible to work in the US.This role requires weekly office visits, agreed with the manager.The hourly rate range for this role is approx.

$100-115.Suno is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the Massachusetts Fair Chance in Employment Act, NYC Fair Chance Act, LA City Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.