To enhance client success, the full-time remote Partner Support Manager will manage complex client interactions, ensure timely support, and drive partner satisfaction through proactive engagement and technical troubleshooting. Key Responsibilities Lead, mentor, and train Partner Support associates while ensuring adherence to service level agreements (SLAs) Prioritize and resolve escalated cases, collaborating with Product and Technical teams for specialized support Diagnose and resolve complex technical issues, providing advanced guidance on platform features and configurations Required Qualifications Proven ability to manage and lead teams, fostering a collaborative, high-performance culture Demonstrated experience in team coordination and workload balancing to ensure efficient case resolution Proficient in diagnosing and resolving complex technical issues with a structured approach Excellent time-management skills to prioritize multiple escalated cases while meeting SLA requirements Willingness to collaborate cross-functionally to deliver high-quality, client-centered support
Partner Support Manager in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.