Providing world-class support to real estate professionals, the full-time remote Partner Support Consultant will troubleshoot technical issues, handle billing inquiries, and educate partners on Zillow's products and services through various communication channels. Key responsibilities Manage a portfolio of partner accounts, ensuring high levels of customer satisfaction and support Resolve inquiries and issues on the first contact while anticipating customer needs Collaborate with team members to maintain an exceptional standard of service and support Required qualifications 1-2 years of experience in a contact center or customer-facing role Proven track record of meeting or exceeding performance targets Experience managing high volumes of customer interactions across multiple channels Strong organizational and time management skills Ability to work from home in a designated private space with reliable internet access