Providing customer service support remotely, the full-time Partner Support Associate will handle incoming calls, chats, and emails from clients' customers, ensuring high levels of satisfaction and resolution of routine inquiries. Key responsibilities Respond to customer inquiries through calls, chats, and emails with professionalism and promptness Utilize company resources and tools to provide accurate information and resolve customer issues Document interactions in the call center database and meet performance metrics related to customer satisfaction Required qualifications High school diploma or equivalent Experience in a customer support role or a related field Proficiency in call center software; experience with Salesforce is a plus Ability to work flexible hours, including weekends and non-standard business hours Strong problem-solving skills and a customer-oriented approach