Driving the operational success of university partnerships, the full-time Partner Operations Manager will manage program delivery, coordinate with internal teams and stakeholders, and enhance partner and student outcomes in a remote environment. Key responsibilities Serve as the primary operational point of contact for assigned university partners, ensuring alignment on program goals and timelines Lead the execution of operational plans for successful program launches and ongoing delivery, enhancing the student lifecycle experience Identify and resolve operational challenges proactively while implementing best practices to improve processes and partner satisfaction Required qualifications 5+ years of experience in operations, account management, or project/program management, ideally in higher education or edtech Strong operational and analytical skills, with experience managing complex workflows and using data to inform decisions Proven ability to build trusted relationships and communicate effectively with internal teams and external partners Familiarity with CRM or student information systems (SIS) is a plus Experience supporting or partnering with universities or online programs is desirable