Seeking a full-time Participant Services Manager, the successful candidate will manage escalated client issues, conduct team meetings, and ensure performance metrics are met while fostering a positive work environment in the retirement plan industry. Key responsibilities Assist Participant Service Associates with complex or escalated matters Conduct bi-weekly one-on-one meetings and weekly team meetings with direct reports Collaborate on process improvements and ensure the team meets key performance indicators (KPIs) Required qualifications 3+ years of retirement plan experience 3+ years of customer service experience Ability to explain complex compliance items clearly Exceptional organizational skills and ability to manage multiple projects Professional verbal, non-verbal, and written communication skills