Executive & Operations AssistantWe are a multi-award-winning local business operating two home-services franchises — Kitchen Tune-Up and Bath Tune-Up of Bloomfield, NJ — along with a fast-growing eCommerce brand. We have earned four national HFC awards in 2026, Suburban Essex Bronze Winner 2025, and maintain 4.9/5 reviews across all platforms. The founder is hiring a sharp, organized Executive & Operations Assistant to be his right hand — someone who can hold the calendar, run point on customer follow-ups, keep operations humming, and confidently pick up the phone.What You'll DoOwn and protect the founder's calendar; schedule, confirm, and reschedule meetingsTriage email inboxes daily; draft replies; surface what needs attentionPrep meeting agendas and capture notes; chase action items to closeManage personal admin overflow (travel, vehicle, document renewals)Outbound Calling (a meaningful part of this role)Cancelled appointment recovery — call cancelled and no-show consultations to reschedule (we currently have a major gap here and need someone who closes it)Appointment confirmations — day-before calls to confirm consultations and reduce no-showsProposal follow-up — call open proposals to answer questions and move them to closeVendor and supplier coordination — schedule deliveries, confirm payments, request COIsPast customer outreach — review requests, referral asks, repeat-business callsFranchise OperationsCoordinate vendor payments through Bill.com (you prep, founder approves)Help run payroll cycles through GustoKeep CRM systems clean — ServiceMinder and GoHighLevel (proposals, invoices, contact records)Help plan and execute showroom events (design open houses, vendor partner events)Coordinate with our in-house creweCommerce OperationsRespond to Amazon Seller Central customer messages (<24 hr SLA)Brief and schedule our content creator across social platformsTrack inventory and flag reorder pointsInfrastructureOrganize company documents in Google Drive and NotionMaintain vendor contract registry (COIs, W-9s, renewal dates)Coordinate vehicle maintenance and registrationRequirements2+ years in an Executive Assistant, Office Manager, Operations Coordinator, Customer Service Representative, or similar roleComfortable on the phone — you don't hesitate to pick up and call. Sales background or appointment-setting experience is a strong plus.Experience working in small business or franchise environmentsStrong with technology — Google Workspace, Slack, CRMs; quick learner on new toolsYou use AI tools daily (Claude, ChatGPT) — required, not nice-to-haveCalm, organized, and proactive — you follow up without being askedLive within 25 minutes of Bloomfield, NJReliable transportationProfessional written and verbal communicationStrong PlusesBilingual SpanishExperience with ServiceMinder, GoHighLevel, or Amazon Seller CentralHome services, contracting, or real estate industry backgroundPrior appointment-setting or inside-sales experienceCompensation & Benefits$24–$28/hour depending on experience (W-2, paid biweekly)Performance bonus: $25 per appointment recovered from cancelled/no-show; $50 per closed proposal you helped move20 hours/week to start, with clear path to 30–40 hours if the fit is rightFlexible scheduling — school hours, light Fridays, etc. negotiableEquipment provided (laptop, phone stipend)Growth path — as our businesses scale, your scope and pay grow with youSuccess Milestones30 days: Calendar owned, inbox triaged daily, comfortable on outbound calls, all key tools accessed60 days: Cancelled appointment recovery system running; vendor coordination smooth; Amazon CS within SLA; content creator on consistent schedule90 days: You anticipate needs before they're raised. Measurable lift in confirmed appointments and recovered cancellations. Founder is working on the business, not in it.How to ApplyPlease apply through Career Plug. In your application, include:The AI tools you currently use (Claude, ChatGPT, etc.) and what you use them forYour comfort level with outbound calling on a scale of 1–10, and any relevant experienceYour ideal weekly hours and earliest available start dateWe'll review and respond within 5 business days. Top candidates will be invited to a 30-minute phone interview, followed by an in-person meeting at our Bloomfield showroom. Kitchen Tune-Up and Bath Tune-Up of Bloomfield are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members.Flexible work from home options available.Compensation: $24.00 - $28.00 per hourKitchen Tune-Up Uplifts People's LivesKitchen Tune-Up is a kitchen design and remodeling franchise system of committed professionals. Our remodeling experts update, uplift and upgrade kitchens utilizing our 5 Trustpoints to create an experience second to none. Our 5 Core Services include our exclusive 1 Day Wood Restoration Tune-Up, Cabinet Re-Facing, Redooring, Cabinet Painting, and Custom Cabinets.While the kitchen is the heart of the home, our people are the heart of our company. At Kitchen Tune-Up our people are valued. Each day we work and collaborate to uplift our customers' homes as well as the lives of our people.Find yourself an uplifting opportunity and join our team!