Job Title: Part-Time Customer Care Representative Location: NY Area Based preferred, working on a remote basis
Department: Customer Experience
Reports To: Senior Customer Experience Manager
Employment Type: Part-Time, Non-Exempt
Pay Range: $18.00 - $20.00 per hour
We create clinically vetted, price-transparent skincare and are on a mission to end leaps of faith in beauty. We believe education and clear information empower better decisions - not shame, fear, or misinformation.
We are looking for a Customer Care Representative to join our dynamic team. You will play a crucial role in representing our brand and ensuring an exceptional customer experience. You will be responsible for addressing customer inquiries, resolving issues, and providing expert guidance to shoppers on our beauty and skincare products. Respond to customer inquiries via email, social media, and live chat promptly and professionally.
● Provide expert advice and product recommendations based on customers' needs and preferences.
● Process customer orders, returns, and exchanges accurately and efficiently.
● Address and resolve customer complaints or concerns to ensure a positive resolution.
● Stay updated on the latest beauty industry trends, product releases, and company policies.
● Maintain accurate and detailed customer records to track interactions and orders.
● Collaborate with the sales and marketing teams to promote new products and special offers.
● Assist with general administrative tasks, including order fulfillment and inventory management.
● Act as a brand ambassador, upholding the company's image and values in all interactions.
Evenings and Weekend availability required, but schedule will vary on a weekly basis, depending on the needs of the business
1-2 years of customer service experience, preferably in the beauty industry.
● Strong knowledge of social media platforms; TikTok Shop and Instagram as well as other social media platforms.
● Flexible availability, including nights and weekends
● Proactive and customer-centric attitude with a strong desire to provide exceptional service.
● Problem-solving abilities to address customer inquiries and resolve issues effectively.
● Expert in using customer service software
● At Dieux, you’ll have the opportunity to shape the future of a growing brand in a highly dynamic category. You’ll bring ideas to life, influence how millions experience the brand, and make meaningful creative contributions to the business.
Department: Customer Experience
Reports To: Senior Customer Experience Manager
Employment Type: Part-Time, Non-Exempt
Pay Range: $18.00 - $20.00 per hour
We create clinically vetted, price-transparent skincare and are on a mission to end leaps of faith in beauty. We believe education and clear information empower better decisions - not shame, fear, or misinformation.
We are looking for a Customer Care Representative to join our dynamic team. You will play a crucial role in representing our brand and ensuring an exceptional customer experience. You will be responsible for addressing customer inquiries, resolving issues, and providing expert guidance to shoppers on our beauty and skincare products. Respond to customer inquiries via email, social media, and live chat promptly and professionally.
● Provide expert advice and product recommendations based on customers' needs and preferences.
● Process customer orders, returns, and exchanges accurately and efficiently.
● Address and resolve customer complaints or concerns to ensure a positive resolution.
● Stay updated on the latest beauty industry trends, product releases, and company policies.
● Maintain accurate and detailed customer records to track interactions and orders.
● Collaborate with the sales and marketing teams to promote new products and special offers.
● Assist with general administrative tasks, including order fulfillment and inventory management.
● Act as a brand ambassador, upholding the company's image and values in all interactions.
Evenings and Weekend availability required, but schedule will vary on a weekly basis, depending on the needs of the business
1-2 years of customer service experience, preferably in the beauty industry.
● Strong knowledge of social media platforms; TikTok Shop and Instagram as well as other social media platforms.
● Flexible availability, including nights and weekends
● Proactive and customer-centric attitude with a strong desire to provide exceptional service.
● Problem-solving abilities to address customer inquiries and resolve issues effectively.
● Expert in using customer service software
● At Dieux, you’ll have the opportunity to shape the future of a growing brand in a highly dynamic category. You’ll bring ideas to life, influence how millions experience the brand, and make meaningful creative contributions to the business.
Part-Time Customer Care Representative (Brooklyn) in brooklyn at Unknown Company
This position is listed as part time and able to be worked remotely.