Parking Operations Specialist

Parking Operations SpecialistTitle: Parking Operations SpecialistAgency: Northern VA Community CollegeLocation: Prince William - 153FLSA: NonexemptHiring Range: $18/hrFull Time or Part Time: Part TimeAdditional DetailJob Description: General Description:This position performs routine administrative, operational, financial, and customer-support services related to campus parking, transportation, and NOVACard operations.***This position is not eligible for telework.***Duties and Tasks:Perform front office duties including but not limited to: Permit sales, citation payments, NOVACard issuance, cash drawer reconciliation & general customer support.Manage Print Services, refill paper, toner, and staples as needed. Troubleshoot paper jams.Support duties include but not limited to: Monitoring SmarterTrack for tickets and address as necessary. Escalate tickets to Tier 2 as needed.Perform parking enforcement duties including but not limited to: Checking all applicable parking areas for infractions against parking policy, Issuing citations to vehicles, & properly maintaining parking equipment and hardware.Operating a state enforcement vehicle while performing duties.Minimum Qualifications:KSAs:Ability to interpret and apply policies, procedures and guidelines.Strong interpersonal skills.Ability to answer phones.Good problem solving and critical thinking skills.Minimum Work Experience:Customer service experienceComputer experience working in a Windows environmentUnrestricted Valid Driver's License in good standing.Additional Considerations:Experience in an office environment.Cash-handling experienceExperience dealing with customer concerns and problems.Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force.

Equal Opportunity Employer