Parking Facility Supervisor (63018)

Job DetailsJob Location: BWI 2 Fast Park - Linthicum Heights, MD 21090Position Type: Part TimeEducation Level: 2 Year DegreeSalary Range: $20.00 - $20.50 HourlyTravel Percentage: NoneJob Shift: EveningJob Category: ManagementParking Supervisor

Fast Park & Relax | Located near Baltimore/Washington International Airport (BWI)

Pay: $20.00 per hour

Schedule: Evenings shifts - weekends included

Position Summary

As a Parking Supervisor, you will oversee evening operations at our parking facility, ensuring efficient traffic flow, maintaining safety and security standards, and leading a team committed to delivering exceptional customer experiences. This hands‑on leadership role requires strong communication skills, operational awareness, and a passion for customer service.

Essential Duties & Responsibilities

• Supervise and support daily parking operations to ensure a safe, organized, and efficient environment.
• Lead, coach, and motivate parking attendants and frontline team members.
• Deliver exceptional customer service by assisting guests, answering questions, and resolving concerns in a professional manner.
• Monitor facility operations, traffic flow, and parking capacity to maximize efficiency.
• Enforce company policies and parking regulations while maintaining a positive customer experience.
• Assist with shuttle operations and coordinate transportation services as needed.
• Handle cash and electronic transactions accurately and maintain proper accountability procedures.
• Complete operational reports, incident documentation, and other administrative tasks.
• Conduct facility inspections and report maintenance, safety, or security concerns promptly.
• Promote and follow all company safety policies and procedures.
• Serve as the on‑duty leader, responding effectively to guest, employee, and operational needs.

Qualifications

• Previous supervisory or leadership experience preferred.
• Strong customer service and problem‑solving skills.
• Ability to remain organized and make sound decisions in a fast‑paced environment.
• Basic computer and reporting skills.
• Ability to work outdoors in varying weather conditions.
• Reliable attendance and schedule flexibility.
• Valid driver's license and acceptable driving record preferred.

Benefits

• Medical (PPO and HDHP options)
• Dental Insurance
• Vision Insurance
• Health Savings Account (HSA)
• Basic Life and AD&D Insurance
• Supplemental Life and AD&D Insurance
• Disability Insurance
• Employee Assistance Program (EAP)
• 401(k) Retirement Savings Plan
• Paid Time Off (PTO)
• Holiday Pay

Why Fast Park & Relax?

At Fast Park & Relax, we believe great service starts with great people. Our team members enjoy a supportive work environment, opportunities for growth, and the satisfaction of helping travelers begin and end their journeys with ease.

QualificationsRequired Education:

• High School Diploma or equivalent

Required Experience:

• Minimum of 1 year of experience in customer service, preferably in a parking or hospitality environment.
• Experience handling cash and credit card transactions.
• Experience with basic computer operations, including data entry and report generation.

Required Skills and Abilities:

• Excellent communication and interpersonal skills, with the ability to interact effectively with customers, colleagues, and supervisors.
• Strong problem‑solving skills and the ability to handle customer complaints and difficult situations with professionalism and tact.
• Ability to work independently and as part of a team.
• Ability to multitask and prioritize tasks in a fast‑paced environment.
• Ability to stand for extended periods and work outdoors in various weather conditions.
• Ability to follow established procedures and guidelines.
• Ability to maintain a professional appearance and demeanor at all times.
• Basic math skills.
• Ability to operate parking-related equipment (e.g., ticket dispensers, gates).
• Ability to read and interpret maps and directions.
• Ability to maintain accurate records.
• Ability to work flexible hours, including weekends and holidays.
• Valid driver's license and clean driving record (may be required depending on specific job duties).
• Ability to understand and follow safety regulations.