Parent Support Specialist I (Fully Remote)

Provide exceptional support to OpenEd families through every step of the program. Act swiftly and transparently to resolve concerns, prioritizing families. What You'll Do: Support parents via phone, text, email, chat, video, and social media. Triage and respond to parent requests using the help ticketing system. Advise parents on building education schedules and document interactions. About You: Extremely detail-oriented, kind, and highly organized with a patient disposition. Exceptional communication skills; comfortable engaging directly with families. Familiar with Google products; flexible during Pacific Time business hours. OpenEd OpenEd provides customized, world-class education and resources to over 100,000 students, empowering families across the country. With an eNPS of 79, the company ranks in the top .1% of technology companies and values customer focus, transparency, and continuous learning. #J-18808-Ljbffr