Package ConciergeAt Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work.
This role provides five-star guest service by communicating with residents and guests on all of their mail and package needs. This includes, but is not limited to, preparing outgoing mail and packages, receiving, storing and organizing all incoming mail and packages, communicating with residents about their mail and packages and delivering packages directly to residents and guests.This is an in-person position located on-site of the property and the schedule for this role is Tuesday-Saturday 11am-7:30pm.What You'll Do:Prepare outgoing mail and packagesReceive, store and organize all incoming mail and packageCommunicate with residents about their mail and packages and delivering packages directly to residents and guestsPrepare shipping documentsDistribute mail and packagesReceive, process and verify incoming and outgoing mail/packageMaintain records of incoming and outgoing mail/packagesPerform other related duties and assignments as needed and assignedSkills and Experience:High School diploma or equivalent preferredExperience in Hospitality preferred (hotels and resorts, private luxury clubs, travel management, etc.)Strong customer service track record that demonstrates an ability to make people feel cared for and supported even under stressful circumstancesExceptional interpersonal and self-awareness skills, including active listening skillsProficient with communication technology and quick learner of new softwareExcellent written and verbal communication skillsDemonstrated enthusiasm for creating inclusive and respectful workplacesUnquestioned integrity with the ability to manage confidential information and sensitive situations with the highest level of discretion and judgmentStrong attention to detail and excellent organizational skillsAbility to work with a teamAbility to lift up to 50 lbs and stand for the duration of a shiftAbility to work a flexible schedule, including evenings and weekendsCommunity Team Perks + Benefits:• Health & Wellness: We offer multiple medical, dental, and vision health plan options that begin the first month after your start date! There is one fully company-paid plan (no monthly premiums for you), and HSA and FSA options to set aside pre-tax dollars.• Invest in Your Future: Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals.• Time Off That Grows with You: In addition to 11 paid holidays, Sentral offers 8 different types of paid time off (PTO) to meet all of life's demands.
These 8 types of PTO include personal days that have no waiting period to use, one floating holiday each year, Enrichment Hours for volunteering or career development, and more!• Travel Discount: Team members (and their friends and families) receive travel discounts when they stay at a Sentral community.• Deep Savings: All team members at Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more!The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role:Stand for the duration of an 8-hour shiftMove body in repetitive motions for extended periods of timeWork in a space that includes indoor and outdoor spaces, with and without coveringMove throughout the property as neededTransport boxes and equipment weighing up to 50 poundsCommunicate with other persons in the buildingObserve details in surrounding areas and on a screenIf you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section.Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved.
As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.