PACE Social Work Manager(Murrieta)

Social Work ManagerCommunity health is about more than just vaccines and checkups. It's about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We're with you every step of the way, with the care you need for each of life's chapters.

At Neighborhood, we are Better Together.Neighborhood Healthcare PACE is a managed medical plan built around surrounding participants with a team of physicians, nurses, social workers, therapists and care coordinators to help them maintain good health and a good quality of life. Our goal is to keep our seniors happy and healthy at home surrounded by their family and community.As a private, non-profit 501(C) (3) community health organization, we serve over 500k medical, dental, and behavioral health visits from more than 100,000 people annually. With two PACE centers located in Riverside County, our PACE program is positioned to serve over 650 senior participants.The Social Work Manager provides leadership, operational oversight, and strategic direction for social work services within the PACE program. This role is responsible for ensuring the delivery of high-quality, person-centered psychosocial care while maintaining compliance with state and federal regulations. The Social Work Manager plays a critical role in supporting interdisciplinary collaboration, optimizing workflows, and addressing system-level barriers that impact participant outcomes.

This position partners closely with leadership, clinical teams, and community stakeholders to enhance service delivery, improve participant experience, and support program growth.This position is fully onsite. Schedule: Monday-Friday, 8am-5pm.ResponsibilitiesProvides leadership, supervision, and support to Social Work staff, fostering a culture of accountability, collaboration, and continuous improvementOffers ongoing coaching, mentorship, and performance feedback to support professional development and clinical excellenceMonitors staffing patterns, caseload distribution, and service coverage to ensure operational efficiency and appropriate workload balanceSupports workforce planning, onboarding, and role development to meet evolving program needsMaintains competency in Interdisciplinary Team (IDT) processes and facilitates IDT meetings as directed, ensuring effective coordination of care and operational alignment.Ensures standardization of social work operations within scope; identifies, reports, and addresses variances with rationale to maintain alignment with program expectations.Oversee the completion and quality of psychosocial assessments, reassessments, and care plan coordinationProvides consultation and guidance on complex cases, including high-risk participants, behavioral health concerns, and crisis situationsSupports interdisciplinary collaboration to ensure participant needs are addressed holisticallyReinforces best practices in trauma-informed care, behavioral health, and culturally responsive service deliveryMonitors program trends, including high-risk cases, service gaps, and barriers to care, and escalates concerns as appropriateLeads and supports process improvement initiatives to enhance efficiency, participant outcomes, and team workflowsOversee documentation quality, audit readiness, and adherence to internal standardsReview productivity metrics, service utilization, and departmental performance trends to inform decision-makingEnsures departmental adherence to all applicable state and federal regulations, including CMS and DHCS requirementsParticipates in audits, quality reviews, and regulatory processes, ensuring timely and accurate responsesMonitors compliance trends and implements corrective actions or process improvements as neededMaintains up-to-date knowledge of regulatory changes and translates requirements into operational practiceServes as a liaison between Social Work, leadership, and interdisciplinary teams to ensure alignment and effective communicationBuilds and maintains relationships with community partners, including SNFs, ALFs, and other service providersFacilitates care plan meetings, family meetings, and participant-related discussions as appropriatePromotes clear, timely, and professional communication across all levels of the organizationAssesses training and development needs and supports ongoing staff education and skill-building initiativesContributes to program planning, growth initiatives, and service expansion effortsIdentifies and addresses systemic barriers impacting access to care and service utilizationParticipates in organizational initiatives aligned with quality improvement and strategic prioritiesLeads, coaches, and develops Social Work staff, including hiring, onboarding, performance management, and disciplinary actions in coordination with Human ResourcesProvides direction to Social Work staff to ensure alignment with established workflows, performance expectations, and organizational prioritiesConducts regular team meetings to promote communication, accountability, and alignmentEvaluates staff performance and supports ongoing development through coaching, feedback, and competency-based assessmentsEnsures appropriate staffing coverage and operational support across Social Work servicesPromotes adherence to organizational mission, values, and service standardsPartners with the Center Director and Quality and Compliance to review, investigate, and resolve participant grievances, appeals, and service concerns, ensuring timely resolution and appropriate documentationProvides coverage for staffing gaps, including LOA, PTO, and high-volume periods, by stepping in to support operations as neededSupports grievance and appeals processes and ensures timely follow-upAssists with psychosocial programming, participant groups, and education as appropriateMaintains relationships with community partners and referral sourcesPerforms other duties as assignedQualificationsEducation/ExperienceMaster's degree in social work requiredCurrent Basic Life Support (BLS) certification through an American Heart Association (AHA)-approved source is required upon hire and must be maintained as a condition of employment. AHA-approved courses include an in-person, hands-on skills check with a certified instructor using a mannequin to demonstrate CPR and emergency response techniques. Online-only BLS courses without a live skills check do not meet this requirement. In addition, current CPR and First Aid certification are required for all PACE employees in accordance with CMS and DHCS requirements.

First Aid training will be provided at onboarding and must be renewed annually.Three years of social work experience working directly with elderly and frail adults and families required; four years of experience preferredTwo years of supervisory experience required; supervisory experience working with the elderly population preferredValid CA Driver's License and proof of auto insurance requiredCalifornia Associate Clinical Social Worker (ACSW) – Preferred (or ability to obtain)Completion of NHC LEAP Program preferredBilingual (English/Spanish) preferredAdditional Qualifications (Knowledge, Skills and Abilities)Strong leadership, coaching, and team development skillsAdvanced understanding of psychosocial needs of older adults and community-based resourcesKnowledge of social determinants of health and their impact on care access and outcomesAbility to analyze data, identify trends, and implement effective solutionsStrong organizational, time management, and problem-solving skillsExcellent verbal and written communication skillsAbility to work collaboratively in a fast-paced, interdisciplinary environmentKnowledge of CMS, DHCS, and regulatory requirements preferredNeighborhood Healthcare offers a generous benefit plan that includes: Partially company paid Medical, Dental, and Vision Plans. Two plus weeks of vacation, Nine Holidays including two Floating Holidays of your choosing, Sick/Personal time, Volunteer Time Off (VTO), 403b Retirement plan (similar to a 401k), optional Health and Wellness events, and much more!Pay range: $104,200 - $156,200 annually, depending on experience.Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to the candidate's overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.